Privacy Policy

Last updated: 10 October 2026

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Your Next Chapter Coaching is operated by Helen Hodgkinson as a sole trader. I am committed to respecting your privacy and protecting your personal information.

This privacy policy explains what information I collect, why I collect it, how it is used and the rights you have in relation to your information.

1. Information I may collect

Depending on how you interact with me, I may collect:

• Your name, email address and telephone number
• Information submitted through my website contact forms
• Information you provide when booking a clarity call, coaching session, workshop or other service
• Newsletter subscription preferences
• Messages sent through email, WhatsApp, Telegram or social media
• Information shared during coaching enquiries and sessions
• Technical information collected through my website, such as device, browser, cookie and website usage information
• Payment, invoicing and transaction information where applicable

You may sometimes choose to share information about your health, wellbeing or personal circumstances during coaching. I will treat this information confidentially and use it only where necessary to provide the service you have requested and, where required, with your explicit consent.

1. How I collect your information

I may collect information when you:

• Visit my website
• Complete a contact or enquiry form
• Subscribe to my newsletter or request a free resource
• Book or attend a clarity call, coaching session or workshop
• Communicate with me by email, WhatsApp, Telegram or social media
• Take part in a Zoom or Google Meet call
• Purchase or enquire about a service

1. How I use your information

I may use your information to:

• Respond to enquiries
• Arrange and deliver coaching calls, programmes, workshops and related services
• Send resources or information you have requested
• Send newsletters and marketing emails where you have consented
• Manage bookings, appointments, invoices and business records
• Maintain appropriate coaching and administrative notes
• Improve my website, services and communications
• Meet my legal, regulatory and accounting responsibilities
• Protect my business and website from misuse or security threats

1. My lawful reasons for using your information

Under UK data protection law, I rely on one or more of the following lawful bases:

• Consent – for example, when you subscribe to my newsletter
• Contract – when information is needed to provide a service you have requested or take steps before entering into a coaching agreement
• Legitimate interests – for example, responding to an enquiry, managing my business and improving my services
• Legal obligation – where I must keep information to meet legal, tax or regulatory requirements

Where you have given consent, you may withdraw it at any time.

1. Newsletter and marketing emails

If you subscribe to my newsletter, your name and email address may be stored and processed through Flodesk.

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by emailing helen@yournextchaptercoaching.co.uk.

Unsubscribing from marketing emails will not prevent me from contacting you about a service you have booked or purchased.

1. Services that may process your information

I use trusted third-party services to operate my website and business. These may include:

• Wix – website hosting, website forms, cookies and website functionality
• Flodesk – newsletter subscriptions and email communications
• Calendly – call and appointment bookings
• Zoom or Google Meet – online calls and coaching sessions
• WhatsApp or Telegram – communications where you choose to use these services
• Google Drive – secure storage of business documents and appropriate client records

These organisations process information according to their own privacy policies and data-protection responsibilities. Some providers may process information outside the United Kingdom. Where this happens, I take reasonable steps to use providers that have appropriate safeguards in place.

I do not sell or rent your personal information.

I may disclose information if legally required to do so or if it is necessary to protect someone from a serious risk of harm.

1. Cookies and website information

My Wix website may use essential cookies to make the website function correctly. It may also use analytics or other optional cookies to help me understand how visitors use the website.

Where required, you will be given a choice about non-essential cookies through the website’s cookie banner. You can also control or delete cookies through your browser settings.

My website contains links to other websites and social media platforms. Once you follow an external link, that organisation’s privacy policy will apply.

1. How long I keep information

I keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Newsletter information is normally retained until you unsubscribe. Enquiry information that does not lead to a working relationship will generally be deleted when it is no longer needed. Coaching, contractual, invoicing and financial records may be kept for longer where necessary for legal, tax, insurance or professional purposes.

When information is no longer required, I will securely delete or anonymise it.

1. How I protect your information

I take reasonable steps to keep personal information secure. These include using password-protected accounts, reputable service providers and limiting access to information.

However, no online service or method of electronic communication can be guaranteed to be completely secure.

1. Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information I hold about you
• Ask me to correct inaccurate or incomplete information
• Ask me to delete your information
• Ask me to restrict how your information is used
• Object to certain uses of your information
• Ask for information to be transferred where applicable
• Withdraw your consent at any time
• Complain about how your information has been handled

To exercise any of these rights, email helen@yournextchaptercoaching.co.uk.

You also have the right to raise a concern with the Information Commissioner’s Office at www.ico.org.uk.

1. Changes to this policy

I may update this privacy policy when my services, systems or legal responsibilities change. The latest version will always be published on this website.

1. Contact

If you have any questions about this policy or how your information is used, please contact:

Helen Hodgkinson
Your Next Chapter Coaching
Email: helen@yournextchaptercoaching.co.uk